Refund Policy:
Claims and Refund Eligibility:
- Claims must be submitted within 15 calendar days from the delivery date for non-delivery issues.
- For items marked as lost, damaged in transit, or return to sender by the carrier, claims must be submitted within 20 calendar days from the shipment confirmation date.
Eligible Circumstances for Refund or Replacement: We are committed to ensuring your satisfaction with our products. You are eligible for a replacement item or refund in the following situations:
- Damaged or Defective: If an item is received damaged or defective, we will replace it free of charge or issue a full refund.
- Incorrect Item or Quantity: If you receive an incorrect item or quantity, please contact us, and we will arrange for the correct items to be sent or issue a refund.
- Expired Items: If you receive an expired product, please notify us within the stipulated timeframe, and we will provide a replacement or refund.
- Lost in Transit or Return to Sender: In the event that an item is lost in transit or returned to us, we will offer a replacement item or a full refund.
How to Submit a Claim: To initiate a refund or replacement request, please contact our customer support team within the specified timeframe. Provide your order number and clear photos of the damaged or incorrect items, if applicable. Our team will assist you promptly.
Contact Information:
- Email: info@yum-wick.com
- Phone: 1-888-475-7371
We value your satisfaction and aim to resolve any issues you may encounter promptly and efficiently. Thank you for choosing Yum-Wick.